Refund & Cancellation Policy

1. Overview & Consumer Rights

This policy explains payment corrections, service access and the Pass-Ready Promise under the Consumer Protection Act [Chapter 14:44] of Zimbabwe.

2. Digital Products & Instant Downloads

Due to the nature of digital goods (downloadable PDF study guides, question booklets, and handbook packs):

• Once a digital download token has been generated and the file downloaded to your device, the purchase is generally non-refundable unless the file is corrupt, incomplete, or technically defective and cannot be replaced.
• If you encounter an issue downloading your file, our technical support team will immediately reissue your download token or send the files directly to your verified contact email/WhatsApp.

3. EcoCash / Mobile Money Billing Inquiries

If your EcoCash or OneMoney wallet was debited but your platform VIP package or digital book was not automatically activated due to a network delay or gateway timeout:

• Our support team will verify the payment reference number (e.g. EcoCash transaction ID or Paynow reference) and manually activate your access immediately.
• If a duplicate charge occurred due to multiple clicks, the excess payment will be refunded directly back to your mobile wallet within 24 to 48 business hours.

4. Pass-Ready Promise Terms

Complete five different timed mocks and score at least 22/25 on your final three before your official test. If you still do not pass, tell us within 14 days and we’ll add another 30 days free—once per purchase.

• All five attempts must use different paper IDs, occur after the qualifying purchase and finish before the declared test date.
• The final three qualifying attempts must each score at least 88% (22/25), and the claim must be submitted within fourteen days.
• The Promise is honour-based. We do not request a VID result slip. An approved claim adds 30 days of access and is available once per purchase; it is not a cash refund.